01
IT Infrastructure
Enterprise infrastructure, Windows Server, Active Directory, virtualization, network infrastructure, LAN/WAN, Wi-Fi, fiber optics and structured cabling.
SENIOR IT INFRASTRUCTURE & SERVICE DELIVERY MANAGER
Enterprise IT Operations.
Infrastructure. Service Delivery.
20+ years of international professional IT experience across enterprise IT infrastructure, IT operations, IT service management (ITSM), service delivery, systems administration, networking, technical support, IT procurement & vendor management, AI & Automation and technical coordination.
20+Years of professional experience
ITSMService desk & operational support
EUAvailable to relocate to Ireland / EU
4 CountriesInternational professional experience
PROFILE
Building dependable IT services around the business
I am a Senior IT Infrastructure & Service Delivery Manager with 20+ years of professional IT experience across enterprise infrastructure, IT operations, IT service management (ITSM), service delivery, systems administration, networking, technical support, IT procurement and vendor management.
My experience includes supporting and progressively leading IT infrastructure and service operations within the Rooppur Nuclear Power Plant Construction Project in Bangladesh, a complex and mission-critical project environment. My responsibilities include infrastructure operations, Service Desk and ITSM, incident and service-request management, Microsoft Windows and Active Directory, network infrastructure, technical troubleshooting, IT asset management, procurement, supplier coordination and stakeholder support.
I combine hands-on technical experience with operational and service-management responsibilities, focusing on reliable IT services, efficient issue resolution, technical coordination and alignment of infrastructure requirements with business and project needs.
Core areas of expertise include IT Infrastructure & Operations; IT Service Management & Service Delivery; Infrastructure & Systems Administration; Incident, Request & Problem Management; Microsoft Windows & Active Directory; Network Infrastructure & Connectivity; IT Asset Management; IT Procurement & Vendor Management; Technical Requirements & Supplier Coordination; Service Continuity & Infrastructure Resilience; Cybersecurity & Access Management; and IT Automation, AI & Data Analytics.
I also develop practical skills in AI, automation and data analytics, focusing on their application to IT operations, service management, monitoring, troubleshooting, reporting and operational efficiency, with appropriate security, governance and human oversight.
My professional experience across Ukraine, the United Kingdom, Bangladesh and Canada has given me experience working in multicultural and international environments. I am open to Senior IT Infrastructure, IT Operations, IT Service Delivery and Infrastructure & Operations Management opportunities across Europe, particularly Ireland, Germany, the Netherlands, Finland and Poland, including relocation and employer-sponsored opportunities.
CORE EXPERTISE
What I work across
Technical depth combined with service delivery, procurement and stakeholder coordination.
02
IT Operations & ITSM
Service desk, incident management, request management, troubleshooting, ticket-based operations, service delivery and continuity.
03
Network & Security
Cisco, MikroTik, TCP/IP, DHCP, DNS, network implementation, network security, identity/access management and Wireshark.
04
Procurement & Vendors
Technical specifications, requirements analysis, procurement coordination, supplier interaction, technical clarification and implementation support.
05
Systems & Applications
Windows, VMware, Citrix, 1C:Enterprise, business systems, application administration, application support and user training.
06
AI & Automation
Practical development in AI, Python, automation, machine-learning concepts, data analytics and Microsoft Power BI.
CAREER
A career built across technology, operations and international projects
A career spanning enterprise IT infrastructure, service delivery and international project environments. Selected photographs and supporting recommendations provide context for the roles and periods shown.
NOV 2024 — PRESENT
CURRENT ROLE
Chief IT Specialist
JSC AtomStroyExport · Rooppur Nuclear Power Plant Construction Project · Pabna, Bangladesh · On-site
Lead and coordinate enterprise IT infrastructure and day-to-day IT operations supporting a complex, mission-critical international project environment.
- Manage IT infrastructure, network services, systems administration, technical support and IT service delivery.
- Manage ITSM activities covering incident management, request management, access management, troubleshooting and user support through ticket-based operations.
- Support IT asset and technology management across requirements planning, lifecycle coordination, deployment and procurement activities.
- Administer Windows Server, Microsoft Active Directory, enterprise systems, VMware and Citrix environments.
- Design, implement, maintain and troubleshoot Cisco, MikroTik, Ethernet, TCP/IP, DHCP, DNS, LAN/WAN and Wi-Fi infrastructure.
- Coordinate structured cabling and fiber-optic connectivity, testing, troubleshooting and infrastructure implementation.
- Support cybersecurity, network-security controls and identity/access management.
- Manage technical specifications, equipment requirements, procurement coordination and vendor activities.
- Coordinate internal stakeholders, contractors, vendors and project teams to resolve technical issues and maintain service continuity.
- Support planning, operational procedures, automation, continuous improvement, technical leadership and knowledge sharing.
Selected supplied evidence: IT infrastructure workplace and fiber-optic repair work following emergency situations.
MAR 2024 — OCT 2024
Industrial Butcher
SOFINA FOODS INC. · Burlington, Ontario, Canada · On-site
Worked in a large-scale Canadian industrial production environment within a multicultural and highly structured operational team.
- Followed established production, quality-control, food-safety and workplace-safety procedures.
- Maintained accuracy, productivity and operational discipline in a structured environment.
- Adapted to Canadian workplace practices and a diverse international workforce.
This was a non-IT role undertaken during the transition back to the IT sector.
AUG 2019 — OCT 2023
Chief IT Specialist · Career Progression
JSC AtomStroyExport · Rooppur Nuclear Power Plant Construction Project · Pabna, Bangladesh · On-site
Career progression: 1st Category IT Specialist (Aug 2019–Jan 2021) → Main IT Specialist (Feb 2021–Feb 2022) → Chief IT Specialist (Feb 2022–Oct 2023).
- Managed and supported enterprise IT infrastructure, network operations and IT services.
- Provided technical leadership for infrastructure, systems administration, networking, cybersecurity and end-user support.
- Administered Windows Server, Active Directory, VMware and Citrix environments.
- Designed, implemented and optimized Cisco, MikroTik, TCP/IP, DHCP, DNS, Ethernet, LAN/WAN and Wi-Fi infrastructure.
- Implemented and maintained indoor/outdoor structured cabling using fiber-optic and copper infrastructure, including CAT5e/CAT6 and fiber testing.
- Supported CCTV/IP surveillance, access-control, security/alarm systems and VoIP/telephony including Asterisk IP PBX and Cisco Unified Communications.
- Provided Help Desk and technical support, troubleshooting, systems administration and user assistance.
- Participated in IT procurement, technical specification development, vendor coordination and infrastructure implementation.
- Supported IT security, access-control requirements, training, operational improvement and emergency-planning activities.
Documented recognition includes Employee of the Year awards for 2021 and 2022 and written recommendations from JSC AtomStroyExport.
MAY 2019 — JUL 2019
Interpreter
JSC AtomStroyExport · Rooppur Nuclear Power Plant Construction Project · Pabna, Bangladesh · On-site
Provided English/Russian/Bengali interpretation and translation support within the project environment.
- Facilitated communication between international specialists, local personnel and project stakeholders.
- Supported technical discussions, project meetings and day-to-day communication between multilingual teams.
- Assisted with technical and project documentation and coordination.
Rooppur Project · Interpretation & CoordinationEnglish · Russian · Bengali · Technical & project communication
JUL 2018 — MAY 2019
Interpreter
Germania Corporation Ltd. · MGMCL Site · Dinajpur, Bangladesh · On-site
Provided English/Russian/Bengali interpretation and translation support in an international project environment.
- Facilitated communication between international specialists, local personnel and project stakeholders.
- Supported technical discussions, project meetings and day-to-day multilingual communication.
- Assisted with technical documentation and project-related communication.
SEP 2012 — JUN 2018
Superintendent
Advance Institute of Technology · Jashore, Bangladesh · On-site
Managed institutional IT systems, computer facilities and technology-related operations.
- Supported users, computer systems, networking and software applications.
- Developed and maintained websites and web-based systems using HTML, CSS, JavaScript, PHP, WordPress and MySQL.
- Provided IT training and technical guidance and supported technology implementation, troubleshooting and maintenance.
- Assisted with process improvement and effective use of IT resources.
Jashore · Institutional IT OperationsIT systems · Computer facilities · Networking · Web systems · User training
SEP 2005 — JUL 2012
Director
IP TRAFFIC XCHANGE LIMITED · London, United Kingdom · Hybrid
Managed telecommunications and IT operations for a technology-focused business.
- Managed VoIP and telecommunications infrastructure, servers, IP networking, billing systems and communication platforms.
- Managed SIP, Asterisk, VoIP core switching systems and MPLS infrastructure.
- Coordinated technical implementation, system administration, troubleshooting and technology operations.
- Managed technology resources, vendors and service-related activities.
- Coordinated business and technical operations to support reliable telecommunications and IT services.
London · Telecommunications & IT OperationsVoIP · SIP · Asterisk · MPLS · Servers · IP Networking
JUN 1998 — AUG 2005
Store & Warehouse Manager
SARDAR GROCERY CHAIN · Kyiv, Ukraine · On-site
Managed store and warehouse operations, inventory, staff and business processes.
- Supported business applications and IT systems used for retail and operational management, including 1C:Enterprise and POS systems.
- Supported software installation, troubleshooting and user training.
- Coordinated day-to-day operational activities and effective use of business applications and IT systems.
Kyiv · Operations & Business Systems1C:Enterprise · POS · Inventory · User Support
TECHNICAL PROOF-OF-WORK
Featured IT Operations Projects
Practical proof-of-concept work connecting ITSM data, governed AI-assisted service management and infrastructure diagnostics. Each project uses synthetic or sample data and is presented as portfolio evidence, not a production deployment.
DATA → ANALYTICS → DECISIONS
SLAComplianceMTTRResolutionFCRFirst contact
01 · ITSM ANALYTICS
IT Operations Dashboard
A dashboard-ready ITSM analytics proof of concept using 1,200 synthetic incidents to examine SLA compliance, MTTR, First Contact Resolution, reopen rate and service-performance trends. Includes a Power BI implementation guide and reproducible Python data generation.
ITSMPower BISLA / MTTR / FCRPythonOperational analytics
ITSM → AI → GOVERNANCE
Ticket→AI triage→Human review
Governed recommendations · Human oversight
02 · GOVERNED AUTOMATION
AI-Assisted IT Service Desk
A synthetic-data service-desk proof of concept demonstrating ticket classification, priority and SLA recommendations, assignment-group suggestions, knowledge prompts, confidence scoring, human approval gates and audit-friendly automation controls.
AI-assisted ITSMTicket triageSLA recommendationsHuman approvalGovernancePython
INFRASTRUCTURE → RISK → ACTION
Host checks DNS / network Service status
Operational riskDiagnostics → prioritised action
03 · INFRASTRUCTURE DIAGNOSTICS
Infrastructure Health Check & IT Operations Diagnostics
A read-only diagnostics proof of concept covering system resources, disk capacity, network connectivity, DNS, endpoint availability and Windows services where supported. Converts findings into health scores, risk levels and management-ready recommended actions.
Infrastructure operationsRead-only diagnosticsNetwork / DNSService healthRisk prioritisationPython
Explore my technical proof-of-work on GitHub
Visit GitHub Profile ↗Selected projects demonstrate practical work across IT Operations, ITSM, AI-assisted Service Management, infrastructure diagnostics, automation and operational analytics.
PROJECTS
Projects & Professional Initiatives
Selected projects and professional initiatives drawn from documented responsibilities and project experience.
Rooppur Nuclear Power Plant Construction Project (RNPP)
Mission-critical enterprise IT infrastructure and service operations within a large-scale international construction project.
- IT Infrastructure & Operations — Managed and supported enterprise IT infrastructure and operations within a large-scale, mission-critical international construction project, including resource planning, budgeting, technical coordination and team support.
- IT Service Desk & Technical Support — Delivered IT Service Desk and technical support, including incident troubleshooting, user assistance, systems administration and maintenance of enterprise IT services.
- Windows Server, Active Directory, VMware & Citrix — Administered Windows Server and Active Directory environments and supported VMware and Citrix infrastructure, with exposure to Linux systems, cybersecurity and IT monitoring/data analysis tools.
- LAN/WAN & Network Infrastructure — Designed, implemented and optimized LAN/WAN and network infrastructure, including Ethernet, routing, switching, TCP/IP, DHCP and Wi-Fi, supporting reliable connectivity and service continuity.
- Structured Cabling & Fiber Optics — Planned and implemented structured cabling infrastructure using copper and fiber-optic networks, including CAT5e/CAT6 termination, fiber splicing, network testing and troubleshooting.
- CCTV, Access Control & Security Systems — Implemented and maintained CCTV/IP video surveillance, access control and security systems, including biometric and card-based solutions supporting site security and controlled access.
- VoIP & Unified Communications — Managed VoIP and unified communications infrastructure, including Asterisk IP PBX, VoIP switching and video-conferencing systems supporting organizational communication and collaboration.
- IT Procurement & Vendor Coordination — Supported IT procurement, prepared technical specifications, coordinated with vendors and suppliers, and supported technology implementation and equipment requirements across project operations.
IT Infrastructure ManagementIT Operations ManagementIT Service ManagementIT Service DeliverySystem Administration
Network, Fiber-Optic & Communications Infrastructure
Network, connectivity and communications infrastructure work supporting project operations and service continuity.
- Designed, implemented and optimized LAN/WAN and network infrastructure, including Ethernet, routing, switching, TCP/IP, DHCP and Wi-Fi.
- Planned and implemented structured cabling infrastructure, including fiber-optic and copper networks, CAT5e/CAT6 termination, fiber splicing and network testing.
- Managed VoIP and unified communications infrastructure, including Asterisk IP PBX, VoIP switching and video-conferencing systems.
Network AdministrationNetwork InfrastructureStructured CablingFiber OpticsVoIP
ITSM Ticketing System Optimization
Operational improvement work focused on ticket-based IT service management and support processes.
- Supported Service Desk and ITSM activities covering incident management, request management, access management, troubleshooting and user support.
- Used ticket-based operations to coordinate service requests and technical issues and to support service continuity and operational improvement.
ITSMService DeskIncident ManagementRequest ManagementService Delivery
IT Procurement, Vendor Coordination & Technology Implementation
Technical procurement and supplier coordination supporting project technology requirements.
- Supported IT procurement, technical specifications, vendor coordination and technology implementation across project requirements.
- Coordinated equipment requirements, technical documentation and supplier activities with internal stakeholders and project teams.
IT ProcurementVendor ManagementTechnical RequirementsStakeholder ManagementIT Asset Management
Emergency Route Planning & Drone-Assisted Site Survey
Field activity supporting emergency route planning and site assessment through collaborative drone-assisted survey work.
- Participated in collaborative field activity supporting emergency route planning at the Rooppur Nuclear Power Plant Construction Project.
- Worked with project stakeholders, local authorities and Bangladesh Atomic Energy Commission personnel during drone-assisted aerial photography and video surveys for site assessment and emergency exit planning.
Technical CoordinationSite SurveyStakeholder CoordinationEmergency PlanningProject Support
SELECTED WORK
Evidence-based work across infrastructure, service delivery and technology operations
A practical view of the environments, services and responsibilities I have worked across—grounded in documented experience and presented without confidential project details or unsupported performance claims.
01 · CURRENT ROLE
Mission-Critical IT Service Operations
Scope: enterprise IT infrastructure, IT operations, service delivery and ticket-based ITSM in a complex international project environment.
Role: coordinate incidents, requests, access management, troubleshooting, user support, service continuity and operational improvement.
Evidence: current-role infrastructure workplace images and the supplied professional information.
02 · INFRASTRUCTURE
Fiber-Optic & Structured Cabling Operations
Infrastructure work covering fiber-optic connectivity, structured cabling, testing, troubleshooting and field coordination. Current-role images document supplied repair activity after emergency situations.
03 · SYSTEMS
Enterprise Network & Server Infrastructure
Windows Server, Active Directory, VMware, Citrix, Cisco, MikroTik, TCP/IP, DHCP, DNS, LAN/WAN, Wi-Fi and infrastructure implementation/support documented in the .
04 · PROCUREMENT
IT Procurement & Vendor Coordination
Technical specifications, equipment requirements, procurement activities, supplier interaction, technical clarification and implementation support.
05 · STAKEHOLDERS
International & Cross-Functional Coordination
Coordination with international specialists, local personnel, contractors, vendors and cross-functional departments in multicultural project environments.
06 · PROJECT ENVIRONMENT
Technology Support Within Major Project Activities
Professional participation and technical coordination within a large international construction project environment, while maintaining the boundaries of non-confidential public portfolio content.
07 · FIELD SUPPORT
Network Field Support & Troubleshooting
Hands-on and supervisory support for fiber-optic and structured-cabling infrastructure, including repair and troubleshooting activities.
08 · TELECOM
Telecommunications & Unified Communications
Earlier career experience includes VoIP, SIP, Asterisk, Cisco Unified Communications, VoIP core switching, MPLS and telecommunications operations.
IT service management and operational support across incident, request, access and service-desk activities, with a focus on service continuity, user support, troubleshooting and continuous improvement.
ITSM | Service Delivery | Incident Management | Service Desk
ITSM | Service Delivery | Incident Management | Service Desk
EDUCATION & DEVELOPMENT
Academic foundation, qualification comparability and continuing development
The qualification comparisons shown below reflect documented comparability and attestation records. They are provided as supporting information and do not replace an employer, university or competent authority's own assessment.
Master of Computer Engineering
National Technical University of Ukraine “Kyiv Polytechnic Institute” · Kyiv, Ukraine
Specialization: Computer & Intelligent Systems and Networks.
Qualification comparability & attestation
- Ireland: Comparable to an Irish NFQ Level 9 Master’s Degree.
- Germany / ANABIN: Master’s degree (Computer Systems and Networks); equivalence class corresponds to Magister / Master – consecutive; university status H+ (ANABIN, Ukraine); graduating class A5.
- Bangladesh: Equivalent to BNQF Level 09 (Master’s Degree); diploma officially attested and verified by the Embassy of Bangladesh, Moscow.
Bachelor of Computer Engineering
National Technical University of Ukraine “Kyiv Polytechnic Institute” · Kyiv, Ukraine
Specialization: Computer & Intelligent Systems and Networks.
Qualification comparability & attestation
- Ireland: Comparable to an Irish NFQ Level 8 Bachelor’s Degree.
- Germany / ANABIN: Bachelor's degree (Computer Systems and Networks); equivalence class corresponds to Bachelor – consecutive; university status H+ (ANABIN, Ukraine); graduating class A4.
- Bangladesh: Equivalent to BNQF Level 07 (Bachelor Honor's Degree); diploma officially attested and verified by the Embassy of Bangladesh, Moscow.
TECHNICAL TOOLKIT
Selected technologies & practices
IT Infrastructure ManagementIT Operations ManagementIT Service ManagementIT Service DeliveryIT Asset ManagementIT ProcurementVendor ManagementIncident ManagementActive DirectoryNetwork AdministrationCybersecurityStakeholder ManagementSystem AdministrationTechnical SupportTroubleshootingIT AutomationNetwork InfrastructureAccess ManagementService DeskCisco NetworkingWindows ServerVirtualizationVMwareCitrixAWSNetwork DesignNetwork SecurityTCP/IPDHCPDNSLAN/WANWi-FiMikroTikFiber OpticsStructured CablingWireshark1C:EnterpriseApplication SupportBusiness SystemsVoIPSIPAsteriskMPLSVideo ConferencingPythonPower BIAI & Automation
RECOGNITION
Professional recognition, certificates & recommendations
Professional certificates and recommendations documenting experience, contribution and professional recognition.
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JSC ATOMSTROYEXPORT
Certificate of Appreciation
Certificate of Appreciation awarded by JSC AtomStroyExport on Nuclear Industry Workers' Day, 2021
Open original certificate PDF2021
Employee of the Year
Employee of the Year recognition is presented here for 2021.
2022
Employee of the Year
Employee of the Year recognition is presented here for 2022.
JSC ATOMSTROYEXPORT
Recommendation — Dmitry Zimovets
Written recommendation documenting technical proficiency, progression and responsibilities in the Rooppur project environment.
View recommendation PDFJSC ATOMSTROYEXPORT
Recommendation — Andrey Gertsog
Written recommendation covering professional contribution and career progression within JSC AtomStroyExport.
View recommendation PDFADVANCE INSTITUTE OF TECHNOLOGY
Recommendation — AIT
Recommendation document from the Advance Institute of Technology period.
View recommendation PDFIP TRAFFIC XCHANGE LIMITED
Recommendation — IPTX
Recommendation from the London telecommunications and IT operations period.
View recommendation PDFPROFESSIONAL GALLERY
Project environments, workplace evidence and professional milestones
A visual record of professional experience, project environments and career milestones.
THOUGHT LEADERSHIP
Recent professional writing on LinkedIn
Professional writing and perspectives on IT infrastructure, operations, service delivery, technology and related topics.
15 OCT 2026↗12 OCT 2026↗08 OCT 2026↗05 OCT 2026↗30 SEP 2026↗
From AIOps to AgenticOps: Turning IT Signals into Governed Action
Why the next step in IT Operations is not simply more automation — but controlled, explainable action. IT Operations teams already have access to large volumes of technical telemetry: infrastructure health, service state, network events, DNS results, incidents, alerts and operational metrics.
Infrastructure Health Checks: Turning Technical Signals into Operational Risk
Infrastructure Health Checks: Turning Technical Signals into Operational Risk Why IT Operations needs more than another dashboard—and how infrastructure health checks can connect technical signals to service decisions. Infrastructure teams already collect a huge amount of technical information.
AI-Assisted IT Service Desk: From Ticket Triage to Governed Automation
The IT service desk is changing. For years, the operating model was straightforward: a user raises a ticket, an analyst reads it, classifies it, assigns priority, searches for a solution, performs the work, updates the record, and closes the request.
From ITSM Data to Better IT Operations Decisions
IT Operations teams generate a large amount of operational data every day. Incidents, service requests, SLA results, resolution times, recurring issues and user impact all create signals about the health of IT services.
Cyber Resilience Is Becoming an IT Operations Responsibility. Are We Ready?
Cyber Resilience Is Becoming an IT Operations Responsibility. Are We Ready? Cybersecurity is often treated as the responsibility of the security team.
CONTACT
Let's connect professionally.
For senior IT infrastructure, IT operations, IT service delivery, ITSM, infrastructure management and related international opportunities.